Refund & Cancellation Policy
General Policy
Peak Development Group offers continuing education programs in live, virtual, in-person, and
on-demand formats. Refund and cancellation eligibility depends on the type of training and
timing of the request.
Specific refund terms for individual trainings or events may be listed on the registration page
and will supersede this general policy when applicable.
Live Trainings & Webinars
● Refund requests must be submitted in writing by the deadline specified on the
registration page.
● Refunds are not issued for:
○ Failure to attend a live training
○ Partial attendance
○ Late arrivals or early departures
● Registrations may be transferable to another eligible participant with prior approval.
If a live training includes access to recordings or materials, refund eligibility may end once
access is granted.
In-Person Events & Conferences
● Refund deadlines are listed on the event registration page.
● No refunds are issued after the stated deadline.
● Peak Development Group is not responsible for travel, lodging, or related expenses
incurred by participants.
On-Demand Courses
● Refunds are not available once access to on-demand content has been provided.
● Participants experiencing technical difficulties should contact support for assistance.
Cancellations by Peak Development Group
Peak Development Group reserves the right to cancel or reschedule any training or event due to
unforeseen circumstances.
In such cases, participants will be offered:
● A full refund or
● Transfer to a rescheduled date or alternative training
Failure to Meet CE Requirements
Refunds will not be issued if a participant:
● Does not meet attendance requirements
● Fails to complete required evaluations
● Provides inaccurate registration information
Refund Processing
Approved refunds will be processed using the original method of payment within a reasonable
timeframe.
Contact for Refund Requests
Refund and cancellation requests must be submitted through the website contact form or
designated support email.