Frequently Asked Questions

FAQ – CE Credit Questions

Are your trainings approved for continuing education (CE) credit?

Peak Development Group offers continuing education programs that are approved or eligible for

approval through relevant accrediting bodies, as indicated on each training’s registration page.

Approval information, including eligible professions and credit hours, is listed with each course.

Which professions are eligible to receive CE credit?

Eligibility varies by training and accrediting body. Trainings may be approved for counselors,

psychologists, social workers, marriage and family therapists, and other behavioral health

professionals. Participants are responsible for confirming that a training meets the requirements

of their specific licensing board.

How many CE hours will I receive?

The number of CE hours awarded is based on actual instructional time and is clearly stated on

the course or event registration page.

Is partial credit available?

Partial credit is not awarded unless explicitly stated. Participants must meet all attendance,

participation, and evaluation requirements to receive CE credit.

How is attendance verified for live trainings?

Attendance verification methods may include:

● Login tracking

● Polling or participation prompts

● Camera requirements when applicable

● Sign-in and sign-out procedures

Specific attendance requirements are communicated prior to each training.

Are on-demand courses eligible for CE credit?

Yes, on-demand courses may be eligible for CE credit when all required components are

completed, including full review of content and submission of course evaluations.

Will my licensing board accept these CE credits?

While Peak Development Group works to meet accrediting standards, we cannot guarantee

acceptance by all licensing boards. Participants are responsible for verifying CE applicability

with their regulatory authority.

Can CE credit be denied?

CE credit may be denied if a participant:

● Does not meet attendance requirements

● Fails to complete required evaluations

● Does not comply with participation guidelines

● Provides inaccurate registration information

How long should I keep my CE certificates?

Participants are encouraged to retain CE certificates and records in accordance with their

licensing board’s requirements.

FAQ – Registration Questions

How do I register for a training or event?

Registration is completed online through the Peak Development Group website. Each training or

event page includes registration details, pricing, and eligibility information.

Do I need to create an account to register?

Account creation may be required for certain trainings, especially on-demand courses, to allow

access to materials, certificates, and transcripts.

Can I register someone else for a training?

Registrations must be completed under the name of the individual who will attend the training

and receive CE credit. Group registrations may be available for select events.

Can I transfer my registration to another person?

Registration transfers may be permitted for live trainings or events with prior approval. Transfer

requests must be submitted before the training date and may be subject to eligibility

requirements.

What if I can’t attend a live training after registering?

If you are unable to attend a live training, refund or transfer eligibility depends on the Refund &

Cancellation Policy and any event-specific terms listed on the registration page.

What happens after I register?

After registering, you will receive a confirmation email with details regarding:

● Event access or location

● Login instructions (for virtual trainings)

● Attendance and participation requirements

What if I do not receive a confirmation email?

If you do not receive a confirmation email, please check your spam or junk folder. If you still

cannot locate it, contact support through the website contact form.

Can I update my registration information?

Yes. Participants are responsible for ensuring that registration information, including name and

email address, is accurate. Corrections should be submitted prior to the training whenever

possible.

Are group or organizational registrations available?

Group registration options may be available for select trainings or events. Please contact Peak

Development Group directly for group registration inquiries.

FAQ – Certificates & Transcripts

Where can I find my CE certificate?

CE certificates are issued electronically and are available

through your Peak Development Group user portal after

you have met all attendance, participation, and evaluation

requirements.

Participants must log in to their account to access and

download certificates.

When will my CE certificate be available?

Certificates are typically made available in the user portal

after:

● Completion of all required training components

● Submission of required course evaluations

Timing may vary depending on the training format.

Can I download or print my certificate?

Yes. Certificates available in the portal may be downloaded

and printed for your records.

What if I cannot access my certificate in the portal?

If you experience difficulty accessing your certificate, please

contact support through the website contact form. In some

cases, certificates may be provided via email as a backup.

Are certificates handled differently for special events?

For certain conferences, summits, or special events,

certificate delivery instructions may differ and will be

communicated to participants in advance.

Will you send my certificate or transcript to my licensing board?

Peak Development Group generally provides certificates

directly to participants through the portal. Participants are

responsible for submitting CE documentation to their licensing

boards unless otherwise stated.

How do I access past certificates or transcripts?

Past certificates and transcripts are available through the user

portal when available. If records are not accessible,

participants may contact support for assistance.

How long are CE records kept?

Peak Development Group maintains CE records in

accordance with accrediting body requirements. Participants

are encouraged to retain copies of certificates for their

personal records.

What if my name is incorrect on my certificate?

Participants are responsible for ensuring that registration

information is accurate. If a correction is needed, contact

support as soon as possible. Corrections may be limited once

certificates are issued.

What if I lose access to my certificate?

If you lose access to your certificate, you may request

assistance through support. Availability may depend on

record retention requirements.