CE Policies
Peak Development Group is committed to providing high-quality continuing education programs
and maintaining professional standards in all educational activities.
Participants have the right to submit grievances related to course content, instruction,
accessibility, administrative processes, or other aspects of the educational experience.
Submission of Grievances
Grievances must be submitted in writing and should include sufficient detail to allow for
appropriate review. Grievances may be submitted through the website contact form or
designated support email.
Anonymous grievances may be reviewed but may limit the ability to investigate or respond.
Review Process
All grievances are reviewed by appropriate administrative or educational leadership personnel.
Peak Development Group will:
● Acknowledge receipt of the grievance
● Review the concern in a timely and objective manner
● Take reasonable steps to address substantiated concerns
Resolution
When appropriate, Peak Development Group will provide a written response outlining the
outcome or resolution of the grievance.
Grievance records and resolutions are maintained in accordance with accrediting body
requirements.
Non-Retaliation
Participants will not be subject to retaliation for submitting a grievance in good faith.
Limitations
Submission of a grievance does not guarantee a specific outcome, including issuance of CE
credit or refunds, unless otherwise required by law or accrediting standards.
Attendance & Credit Policy
General Requirements
Continuing education credit is awarded only to participants who meet all stated attendance and
participation requirements for a given training.
Participants must:
● Register under their own name
● Attend the full training session as required
● Complete all attendance verification procedures
● Submit required course evaluations
Partial credit is not awarded unless explicitly stated.
Live Webinars & Virtual Trainings
For live webinar and virtual training formats, participants are required to:
● Attend the training in real time
● Be visibly present and attentive for the duration of the session
● Comply with attendance verification procedures, which may include polling questions,
check-ins, or participation prompts
When required by accrediting standards, participants must have their camera enabled to verify
attendance and engagement. Instructions regarding camera requirements will be communicated
prior to the event.
Safety & Attentiveness
Participants must attend live trainings from a safe and appropriate environment. Attendance
while actively driving or engaging in activities that impair attentiveness is not permitted.
Peak Development Group reserves the right to deny CE credit if a participant is unable to safely
and fully engage in the training.
In-Person Trainings
For in-person events, participants must:
● Sign in using designated attendance procedures
● Remain present for the full duration of the training
● Comply with any additional attendance verification methods
On-Demand Courses
For on-demand trainings, CE credit is awarded upon:
● Completion of all required course modules
● Successful completion of any required knowledge checks
● Submission of course evaluations
Failure to Meet Attendance Requirements
CE credit will not be issued if a participant:
● Arrives late or leaves early beyond permitted thresholds
● Fails to complete attendance verification requirements
● Is unable to demonstrate active participation when required
● Provides inaccurate registration or attendance information
Responsibility for CE Applicability
Participants are responsible for verifying that a training meets the requirements of their licensing
board. Peak Development Group does not guarantee acceptance of CE credit by all regulatory
bodies.
Evaluation & Feedback Policy
Purpose of Evaluations
Peak Development Group is committed to maintaining high-quality continuing education
programs. Participant evaluations are an essential component of this process and support
continuous improvement, presenter accountability, and compliance with accrediting body
requirements.
Evaluation Requirement
Participants are required to complete course evaluations for most continuing education activities
in order to receive CE credit.
Evaluations may be required for:
● Live webinars and virtual trainings
● In-person workshops and conferences
● On-demand courses
Timing of Evaluations
Evaluations are typically completed:
● At the conclusion of a live or in-person training, or
● After completion of all required components for on-demand courses
Access to CE certificates may be contingent upon completion of required evaluations.
Content of Evaluations
Evaluations may include feedback on:
● Course content and relevance
● Presenter effectiveness
● Learning objectives and outcomes
● Educational delivery and format
Evaluation responses are used for quality improvement and reporting purposes.
Confidentiality
Evaluation responses are reviewed in aggregate whenever possible and are handled
confidentially. Individual responses are not shared publicly.
Failure to Complete Evaluations
Participants who do not complete required evaluations may not receive CE credit or certificates
of completion.
Use of Feedback
Peak Development Group reviews evaluation data to:
● Improve future trainings
● Address participant concerns
● Maintain compliance with CE approval standards
● Support presenter development